Coatings and linings manufacturer Tnemec Co. (Kansas City, Missouri, USA) named Terry Wallace as vice president of business development and customer experience.
In this position, Wallace will oversee the customer service and credit departments, manage product commercialization, and oversee new business initiatives. Wallace was previously vice president of sales.
“Since joining Tnemec in 1999, Terry has directed our sales and customer service initiatives based on the unique challenges and concerns of the individual markets we serve,” says president Chase Bean.
In his new role, Wallace is responsible for aligning many production and logistics operations across market channels and customer touchpoints to deliver a consistent customer experience.
“Empathizing with the [daily] challenges facing owners, specifiers and contractors who use high-performance coatings is essential to a great customer experience,” Wallace says.
In his new role, Wallace is spearheading initiatives to increase business activity in the company’s current markets, as well as exploring new channels of distribution through licensing agreements and potential acquisitions.
Source: Tnemec, www.tnemec.com.